{"id":2169,"date":"2026-02-12T17:23:14","date_gmt":"2026-02-12T22:23:14","guid":{"rendered":"https:\/\/colsugar.com\/pqrs\/"},"modified":"2026-02-27T12:09:01","modified_gmt":"2026-02-27T17:09:01","slug":"pqrs","status":"publish","type":"page","link":"https:\/\/colsugar.com\/en\/pqrs\/","title":{"rendered":"PQRS"},"content":{"rendered":"\n<h2  data-animation-delay=\"0\" data-animation-duration=\"1\">\n\t\t\tPQRS\t<\/h2>\n<article dir=\"auto\" tabindex=\"-1\" data-turn-id=\"request-WEB:dd0c97e6-e549-471b-8682-37a7659de3a8-40\" data-testid=\"conversation-turn-82\" data-scroll-anchor=\"true\" data-turn=\"assistant\">\nIf you have a <strong>request, complaint, claim, or suggestion,<\/strong> complete the form and tell us about your situation.\n<\/article>\n\t\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f2168-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"2168\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/2169#wpcf7-f2168-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"2168\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f2168-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<p><label> Full name*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> 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id=\"wpcf7-69de5eec79345-field\"  class=\"wpcf7-form-control wpcf7-text\" type=\"text\" name=\"confirm-email\" value=\"\" size=\"40\" tabindex=\"-1\" autocomplete=\"new-password\" \/><\/span>\n<\/p>\n<p><label> Business Unit*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"select-326\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"select-326\"><option value=\"Commercial\">Commercial<\/option><option value=\"Services\">Services<\/option><option value=\"Spare Parts\">Spare Parts<\/option><option value=\"Operations\">Operations<\/option><option value=\"Billing\">Billing<\/option><option value=\"Administrative\">Administrative<\/option><\/select><\/span> <\/label>\n<\/p>\n<p><label> Type of claim*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"select-410\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"select-410\"><option value=\"Requests\">Requests<\/option><option value=\"Complaints\">Complaints<\/option><option value=\"Claims\">Claims<\/option><option value=\"Suggestions\">Suggestions<\/option><option value=\"Congratulations\">Congratulations<\/option><option value=\"Reports\">Reports<\/option><\/select><\/span> <\/label>\n<\/p>\n<p><label> Reason* <span class=\"wpcf7-form-control-wrap\" data-name=\"text-34\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"text-34\" \/><\/span> <\/label>\n<\/p>\n<p><label> Description of the situation presented*<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"textarea-167\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" minlength=\"20\" class=\"wpcf7-form-control wpcf7-textarea wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" 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